Step 1 – Defining the client’s Problem
The client, a USA based bathroom repairing and fittings service providers used to use a lot of pen paper and excel sheets, to manage different aspects of their enterprise. Using this traditional old way was time-consuming and ineffective. Apart from same repetitive time-consuming tasks (like manually creating appointment slips, calculating payouts for technicians and marketer, etc) they missed Key decision-making analysis about the business, like year-on-year or MoM revenue, daily/weekly/monthly targets achieved, profitable target market, technician and marketers productivity and other key aspects of the business.
So, they needed an application to help them overcome all these and take their enterprise towards focusing on what really matters.